02-26-2013 03:20 AM
I have a BlackBerry Z10 purchased from Dubai but on putting a Safaricom SIM card, it does not connect to the network even though under Settings it shows the SIM card has been detected.
I tried an Airtel (Kenya) SIM card and it works fine.
Any idea what could be the problem?
Any assistance is highly appreciated.
02-26-2013 11:17 AM
Hi and Welcome to the Community!
Is your Z10 unlocked for use on any network? Check here:
At the bottom of that screen should be three sections, and each should say "Unlocked"...if not, your BB may be locked to your single carrier, and you would need to investigate your unlocking options.
02-26-2013 11:43 AM
03-26-2013 09:14 AM
hi i am facing the same issue with safaricom, i have been told that they are upgrading their software to be compatible with the z 10, this will be done by 12/4/2013.
03-28-2013 10:07 AM
As has always been with BB, the device OS updates are controlled by the carriers. If your carrier is not yet pushing out any updates, here is a published trick:
05-13-2013 06:31 AM
I have been informed by Safaricom Support that Z10 service is yet to be configured. They are still talking/negotiating with RIM. On the other hand a friend of mine who has a friend at Safaricom has said they will not have the usual BlackBerry service offered to Z10, instead Z10 users will have to buy internet bundles from Safaricom.
Full Blackberry Service for Z10 is working well with Airtell. If Safaricom doesnt provide the usual BlackBerry service for Z10 soon, I will be forced to switch over to Airtell, since I have alreday purchased a Z10.