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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎11-06-2013
My Device: BB Z10
My Carrier: Virgin Mobile

Z10 update 10.2.0.424

Hi, a couple of days ago I installed this software upgrade and now my sceen is freezing quite often, particularly at the phone app.

I have to shut-down the unit and re-start it to solve the problem.

Is this a software issue or rather a hardware problem? how can I solve it?

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Z10 update 10.2.0.424

Try a simple reset to see if it corrects your issue: when powered on hold down the power for 10 seconds.