Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Etisalat Nigeria

Z10 upgrade not good

Please i upgraded my Z10 on the 30th and since then i can't make or receive calls with my phone.i applied the Factory reset option and it downgraded the O.S to the previous O.s but it still won't make calls or receive calls. whta do i do please

Posts: 95,487
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 upgrade not good


deevael23 wrote:

Please i upgraded my Z10 on the 30th and since then i can't make or receive calls with my phone.i applied the Factory reset option and it downgraded the O.S to the previous O.s but it still won't make calls or receive calls. whta do i do please


At your Settings > About, what is the OS version installed now?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Etisalat Nigeria

Re: Z10 upgrade not good

The ccurrent OS  versio 10.1.0.1720

Posts: 95,487
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 upgrade not good

Can you remove and reinsert your SIM card?

If that does nothing, I would recommend upgrading to some release higher, like 10.1.0.4537 or higher.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Etisalat Nigeria

Re: Z10 upgrade not good

how do i get that version please

 

New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Etisalat Nigeria

Re: Z10 upgrade not good

pleaas how do i get OS 10.1.0.4537 or a higher vesion please

Posts: 95,487
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 upgrade not good


deevael23 wrote:

pleaas how do i get OS 10.1.0.4537 or a higher vesion please


Follow the instructions here:

Upgrading OS10 devices using Autoloader



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code