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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎07-18-2013
My Device: Z10
My Carrier: Vodafone

Z10 will not charge & with new Battery will not turn on

I have have had my Z10 about a month now, I am gernerally happy with it as a work phone which is similar to my private Iphone5. Unfortunately the Battry life has been reducing on a weekly basis to around 4 hrs between charges. Now it is dead and will not wake up, so I bought a new Battery, now it blinks once the three times but will not turn on.

Any ideas ? The OS is the latest on the Blackberry site, but as I can turn the phone on I can't be more specific.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 will not charge & with new Battery will not turn on

Hello,

From your description, if your charger is "known good" (e.g., it can charge other devices), then one can only deduce that something (hardware) inside the BB related to passing power from the charger to the battery has broken. Or that something passing power from the battery to the device has broken.

Regardless, if your charger is 100% fine, then it sounds like a hardware problem for which no amount of OS/software level fixes nor internet-distance diagnostics can be of much value.

I recommend you seek formal support via your official warranty channel. Normally, that starts with your original place of purchase or an authorized service center -- it varies by region.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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