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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎07-03-2014
My Device: bb z 10
My Carrier: virgin

Z10 will not start up went dead

My  z10 was fully charged and used it in the morning. A while later my phone was totally dead. It will not start up. I have pulled the battery and sim card and still nothing. Even put it on a charger and will not turn on. A couple days before this I had just uploaded the newest software. Also a couple of days ago I got a blue screen and also the phone has been rebooting itself for the last few days. Can anyone help me? Or is my phone garbage?

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Z10 will not start up went dead

Hi and Welcome to the Community!

 

Depending on your BB10 OS level, this could be a known bug that has been cured in later versions. I recommend you check your OS level and if you are not on 10.2.1.3247 that you immediately update to it via AutoLoader

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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