07-03-2014 10:41 AM
My z10 was fully charged and used it in the morning. A while later my phone was totally dead. It will not start up. I have pulled the battery and sim card and still nothing. Even put it on a charger and will not turn on. A couple days before this I had just uploaded the newest software. Also a couple of days ago I got a blue screen and also the phone has been rebooting itself for the last few days. Can anyone help me? Or is my phone garbage?
07-03-2014 03:03 PM
Hi and Welcome to the Community!
Depending on your BB10 OS level, this could be a known bug that has been cured in later versions. I recommend you check your OS level and if you are not on 10.2.1.3247 that you immediately update to it via AutoLoader
Good luck and let us know!