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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-01-2013
My Device: Z10
My Carrier: GiffGaff
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Z10 won't complete setup after device software update, help please.

Help please, cannot complete phone setup ater performing software update using Blackberry Link.

 

Sequence of events;-

 

Phone recognised by Blackberry Link.

 

Reload device software selected - updated version 10.0.10.90 available.

 

Get update - software appears to load correctly then Z10 unplugged.

 

Phone reboots, Welcome to Blackberry, English(UK) ticked, swupe left.

 

No SIM card available, swipe to WI-Fi.

 

Password entered for home network and confirmation screen shows connected.

 

Agreement Screen - Country changed to United Kingdom(English),

at bottom of screen under I agree to the Blackberry SLA....
the 'I Agree' and 'I Do Not Agree'  buttons can not be selected and
after a short delay Unable to connect screen appears.

Pressing 'Settings' goes back to Wi-Fi Networks page with
confirmation that connection is good and round we go again.

 

Having performed software update several times as above and also from

www.BlackBerry.com/updates by following forum posting at

http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-

to-Reload-your-Blackberry10-OS/td-p/2187545

and getting the same result each time I would appreciate help to resolve this issue.

Posts: 96,059
Likes: 24,618
Solutions: 6,419
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 won't complete setup after device software update, help please.

Try finding a different open free Wifi hotspot to perform the setup.

 

It sounds like the device is never connecting to your WiFi to complete the setup.



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New Contributor
Posts: 2
Registered: ‎04-01-2013
My Device: Z10
My Carrier: GiffGaff

Re: Z10 won't complete setup after device software update, help please.

Result, thank you, using a WiFi hotspot from another phone setup completed perfectly. Now, strangely enough browser etc.on Z10 work perfectly uning home WiFi. Again, thank you for your advice. Best regards, Bob