04-01-2013 06:47 AM
Help please, cannot complete phone setup ater performing software update using Blackberry Link.
Sequence of events;-
Phone recognised by Blackberry Link.
Reload device software selected - updated version 10.0.10.90 available.
Get update - software appears to load correctly then Z10 unplugged.
Phone reboots, Welcome to Blackberry, English(UK) ticked, swupe left.
No SIM card available, swipe to WI-Fi.
Password entered for home network and confirmation screen shows connected.
Agreement Screen - Country changed to United Kingdom(English),
at bottom of screen under I agree to the Blackberry SLA....
the 'I Agree' and 'I Do Not Agree' buttons can not be selected and
after a short delay Unable to connect screen appears.
Pressing 'Settings' goes back to Wi-Fi Networks page with
confirmation that connection is good and round we go again.
Having performed software update several times as above and also from
www.BlackBerry.com/updates by following forum posting at
and getting the same result each time I would appreciate help to resolve this issue.
Solved! Go to Solution.
04-01-2013 07:22 AM
Try finding a different open free Wifi hotspot to perform the setup.
It sounds like the device is never connecting to your WiFi to complete the setup.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
04-01-2013 01:48 PM