Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
03-20-2013 05:21 AM
Well, the certification issue is solved - buy buying a proper SSL certificate for the server, so no more certificate messages.
I'm still, however, getting the disconnection and the "account no longer synchronised" message after about 10-15 minutes, on all but one device and I can't for the life of me find any differences that are making this one device work.
03-20-2013 07:15 AM
Tried a number of times, with the same results.
Tried both push and polling options and set to only synchronise email and contacts too.
Everything remains the same.
I'm currently on the phone to my service provider's technical gurus!!!
03-20-2013 07:51 AM
I have tried the exact same things. Put a valid cert on the server. Remove/add account. Tried push/poll settings. Fact remains that it works with other devices running iOS and does not work with the Z10.
Downloading BES10 now. Looks like I will have to provision ANOTHER server just for one phone. What a pain...
03-20-2013 08:31 AM
I actually tried to call BalckBerry Techincal Support on Friday. I was willing to pay for an hour of support to get the issue resolved or at least determine that the Z10 is not able to be activesync'd to my Exchange server so I could try another route. The hold system lost me in the queue 40 minutes after I talked to my first CSR so asked for a supervisor the next time I talked to a [different] CSR and was promptly hung up on. Called back and expresed my extreme frusteration to the 3rd CSR who would only ask for the CC # so I caould be charged $250/hour to talk to a tech.... after the first CSR put me on hold to ask someone about a solution he remembered hearing about.
Hmmmm.... Not sure what devices we will have in our mobile fleet but BlackBerry is certainly not at the top of my favouries list anymore... Disappointing that BlackBerry is not offering a smooth transition for existing BES users.
03-20-2013 08:41 AM
I've currently got the "Blackberry Support Team" at my mobile service provider (T-Mobile UK / EE) trying to resolve this. They seem to get a better response when talking to RIM.
We're now actually on the verge of telling them to tke them back and replace them with Samsung Galaxy S3's!!!!
03-20-2013 08:44 AM - edited 03-20-2013 08:46 AM
If it isn't too much trouble, can you let me know what happens?
My carrier (Telus) is not as accomodating. I'm provisioning a VM this evening to support this one device, which I consider an absolute waste of resources.
03-20-2013 01:02 PM
The issue has currently been escalated from T-Mobile directly to Blackberry/RIM who are inspecting logs so hopefully we'll all get a difinitive answer soon, whether it be a fix or telling us that it will never work!