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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Bell

Z10 wont work after new OS update

I downloaded the new z10 OS last night. The phone was working perfectly before. Now it wont reboot all the way...its stuck at 99%(according to the the blue BB icon on the screen). I had it plugged in all night, woke up with it still at 99%. So I took the battery out and tried again this morning. It stopped at 99% again. How long should this take? Thansk!

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Contributor
Posts: 28
Registered: ‎04-30-2013
My Device: BlackBerry Z10
My Carrier: T-Mobile/Telekom D

Re: Z10 wont work after new OS update

try booting without Your SIM Card...helped me yesterday & today several times...if bootet up completely, just remove the battery, reinsert sim, reinsert battery, bott up and it should work...but check Your phone functionality (taking/initiating calls)

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 wont work after new OS update

Good day


Welcome to BB forums

 

I don't see why your having problems I updated my Z10 we are both on the same carrier, if you had no problems with your previous OS I suggest you follow the instructions below

 

How to Reload your Blackberry10 OS

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 2
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Verizon

Re: Z10 wont work after new OS update

hi, I have a similar problem. After the upgrade my interntet browser would not work. It gives me a black screen plus the address bar, but no matter what website I type it does not do anything. It does not even allow me to go to my settings. any link that get sent to me via text or e-mail will not open.

What are my options?

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 wont work after new OS update


jrpv_2001 wrote:

hi, I have a similar problem. After the upgrade my interntet browser would not work. It gives me a black screen plus the address bar, but no matter what website I type it does not do anything. It does not even allow me to go to my settings. any link that get sent to me via text or e-mail will not open.

What are my options?


Did you've any problems with your previous OS? 

 

Please look above I suggested another member to preform reload! 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Bell

Re: Z10 wont work after new OS update

Worked like a charm! But now the phone doesnt work like your sugegsted. How does one fix that? Thansk!

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 wont work after new OS update


YukonAdam wrote:

Worked like a charm! But now the phone doesnt work like your sugegsted. How does one fix that? Thansk!


What isn't work? is the problems still happening you mentioned in your first post? 

 

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Bell

Re: Z10 wont work after new OS update

The phone rebooted after trying it without the SIM card like you mentioned. Everything seems to be working...except I cant make or recieve calls...

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Z10 wont work after new OS update

Go to "options" then go to "Mobile Network" is "Mobile Network" turn on ? Scroll down same page do you see "Bell"

Under "Network Technology" what do you see?

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎08-01-2013
My Device: Z10
My Carrier: Bell

Re: Z10 wont work after new OS update

Yes, mobile network in on and lists BEll 4GLite