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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎08-24-2014
My Device: z10
My Carrier: 4g lte network

abou z10 battery.

Hi. I brought z10 mobile a month ago... it working good but I had a big problem about battery. my mobile is gone to switched of suddenly when the battery life is about 45-50%. I dont know what to do. So please help me!
Hall of Famer III
Posts: 58,831
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: abou z10 battery.

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs. If it does not help, then try again, but this time in Step four increase the wait time to two hours, and perhaps as long as four or five hours.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.



I also don't see any mention here from you as to your current OS level...such is a very critical data point in understanding possible causes to your situation, as many changes have been made over time to improve consumption of battery power on the device.

  • Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone

Please be very careful when researching that...the "Software Release" number is not the important one, the OS Version is the important information. Also, all 4 octets are equally critical as within a version level (3 octets) there are tremendous differences in battery performance.


For Z10, I can tell you that many 10.2.1 versions have different battery issues, including draining the battery while the device was, as far as the user could tell, actually turned off. Since I moved mine up to, those issues went away (for me).


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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