08-24-2014 02:01 AM
08-24-2014 01:35 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs. If it does not help, then try again, but this time in Step four increase the wait time to two hours, and perhaps as long as four or five hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
I also don't see any mention here from you as to your current OS level...such is a very critical data point in understanding possible causes to your situation, as many changes have been made over time to improve consumption of battery power on the device.
Please be very careful when researching that...the "Software Release" number is not the important one, the OS Version is the important information. Also, all 4 octets are equally critical as within a version level (3 octets) there are tremendous differences in battery performance.
For Z10, I can tell you that many 10.2.1 versions have different battery issues, including draining the battery while the device was, as far as the user could tell, actually turned off. Since I moved mine up to 10.2.2.1531, those issues went away (for me).
Good luck and let us know!