03-10-2013 04:16 AM
Just opened up my new Z10. While trying to update it with a Mac and just after downloading the Link application, the download of the update never ended and suddenly an error message came out saying that the phone was disconnected and a red light flashing from the phone.
I charged it several hours. No luck.
Took out the battery and sim for a couple of minutes, several times. No luck
Re connected to the Link app and did restore and a green light came up (short happiness) and after some 20 seconds an error message saying no new update and back to the red light.
Can anybody help me? Thanks a million.
03-10-2013 11:11 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps below to bring your BlackBerry Z10 back to life:
When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.
If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device. Highlight the disconnected device you are working
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
03-11-2013 03:49 AM