02-06-2013 03:46 PM
Very excited as my z10 has arrived!
The z10 uses Link instead of Desktop. I backed my bold 9900 before this arrived. How do I get that restored to the z10 so I can get my contacts etc. back?
Of course, pre-order the tech is like.. oh no problem, just switch your sim card & it will all be there but .. it's not SO..
Solved! Go to Solution.
02-06-2013 04:35 PM - edited 02-06-2013 04:35 PM
I had to call tech support & we're working on this.
You can try this if you have the Bold phone.. download the Blackberry Link (instead of the desktop)... open link, turn on Bold, plug in bold. it should ask you to transfer data. do that & it will prompt you to plug in your z10 & then begin transferring the data.
I will warn you that right now, mine is stuck at transferring 3.4 MB of 383.8 MB so it's yet to be seen if this work. I do have a slow computer so I don't know if it's just the computer slowing it down or if it is truely stuck.
02-06-2013 08:35 PM
If that doesn't work, try restoring the back up to your 9900... Then power up both phones, pair them to one another in Bluetooth mode, then transfer your contacts via Bluetooth..
or you could also try...
Try doing a device switch using the media card. Go to Setup on the old device and then go to Device Switch. It will make a full backup of the old device on the media card. Then put the media card in the Z10 and go to the Setup App and click on Device Switch to transfer the old data to the new phone.
02-06-2013 09:13 PM
I did it via Link....although it wasn't a flawless procedure. I had to do the Link transfer (or device switch) about 5 times before all my contacts transferred over. Oh, and make sure you update your BBM on your old device first.
Then the fun begins...the calendar fiasco is just another headache I'm trying to resolve right now.
02-08-2013 03:52 PM