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BlackBerry® Z10

New Contributor
Posts: 5
Registered: ‎05-16-2013
My Device: z10
My Carrier: at&t


Had to do a wipe and reload on my z10 now the information i backed up on the link on my computer wont reload to the  

phone. it keeps telling me its not compatable. any answers

Posts: 94,808
Likes: 24,457
Solutions: 6,362
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: backup

Is the real error Link gives you, "not compatible" or is there more to the message?


Is your backup on the PC made with a new OS version than your Z10 has now?

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