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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎07-14-2014
My Device: balckberry z10
My Carrier: 03

battery and camera

 hi
ihave a blackberry z10 and ive 2 problems with my phone:

1: when the battery charge reaches 30% turn off my phone
 
2:  when I went to take a photo and I constantly got the message "camera can't be started" its the same for the video camera too

iam from iran and have not warranty service in my country
please help me thx

Forums Veteran I
Posts: 1,790
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: battery and camera

Hello Mahsa66

Welcome to http://supportforums.blackberry.com/

Tell us STL100 model Z10-X?

What version of software is installed?

Patents applied a hard reset to see if improvements have effect and.

Regards.

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Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery and camera


mahsa66 wrote:


1: when the battery charge reaches 30% turn off my phone


mahsa66,
What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.

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New Contributor
Posts: 4
Registered: ‎07-14-2014
My Device: balckberry z10
My Carrier: 03

Re: battery and camera

hi

model z 10
sTL 100-1
SOFTWARE RELEASE : 10.2.1.2102
SERIAL NUMBER : 0732-2044-9

Posts: 94,163
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: battery and camera

Try what I suggested above, over a few days.

 

If no improvement, upgrade your device OS to the latest available.

 

See the instructions here:  Upgrading OS10 devices using Autoloader

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code