08-17-2013 03:51 PM
Hi, pls help me
Now i get a problem about battery specially about the indicators percentage battery..
When a percentage was above 50% its suddenly die, , "turn of device" but in the indicator its still 65%....
Sometimes when the percentage battery is 0%, my z10 still can live until 6 hours..
I think the problem because the indicator or percentage battery is error or got some problem... and now i dont know whenever my z 10 could die suddenly...
Plz help me, , i dont know to solve this, , i ever bring my z 10 to service center but the problem not solved...
Battery meter was problem, maybe..
Help me plss
08-18-2013 09:16 PM
I have seen a defective battery cause such problems.
The first thing I would try is a cold re-start. Pull the battery and put it back to force a cold restart.
It is also possible to have something corrupt in the operating system. This fix would be a re-install of the operating system.
On a rare occasion a hardware fault can cause the described problem.
Your phone should be under warranty. If the above does not fix the phone, bring the phone back to the dealer to persue warranty service, or contact Blackberry directly.