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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎12-28-2013
My Device: z10
My Carrier: verizon

bb password reset

I powered off my phone then restarted it and for the first time it's asking me bb username and password.  I cannot remember my pw and try to go through the steps to reset it on home laptop (as my phone is unaccessable until I have pw) and it tells me link is no longer valid.  I end up going in circles that always end up at same spot of invalid link to reset pw.  I'm no tech whiz fer sure but surely there is something I can do??? Thanks Todd

Forums Veteran I
Posts: 1,986
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: bb password reset

Hello Todd


Welcome to the Community


For instance, follow this step by step procedures to reset your BlackBerry ID password. Article ID: KB26361How to change or reset the BlackBerry ID password


Good luck.

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