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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎04-20-2013
My Device: z10
My Carrier: zain bahrain

bb voice and video chat not working on wifi

hi

i got z10 stl100-1 . my bb voice and video chat not working on wifi but working on network. any solutions

Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: bb voice and video chat not working on wifi

there may be a firewall on your wifi preventing the connection. 

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Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
New Contributor
Posts: 8
Registered: ‎04-20-2013
My Device: z10
My Carrier: zain bahrain

Re: bb voice and video chat not working on wifi

how to correct it
Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: bb voice and video chat not working on wifi

You will have to check the firewall settings on your router.

---------------------------------------------------------------------------------------------------------
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.
New Contributor
Posts: 8
Registered: ‎04-20-2013
My Device: z10
My Carrier: zain bahrain

Re: bb voice and video chat not working on wifi

disabled the firewall but still doesnt workSmiley Sad

Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: bb voice and video chat not working on wifi

Try using the BBM voice service on another WiFi connection.

---------------------------------------------------------------------------------------------------------
Twitter: @ukmight
1. Click on the " Like " button if you find anything helpful posted.

2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.