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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎03-16-2013
My Device: z10
My Carrier: cell c

bbm video or voice call

Hi, Could anyone tell me why the video or voice call feature on bbm doesnt want to work. I have a friend also with a z10 and whenever i try making a video call to him it says contact is not available for video call, yet all his settings and thing are correct on the phone

Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm video or voice call

Does his device (can you ask him) if the BBM icon for Voice/Video calling is green?



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New Contributor
Posts: 8
Registered: ‎03-16-2013
My Device: z10
My Carrier: cell c

Re: bbm video or voice call

i have the icon on my bbm but it does not display on his phone. and its greyed out on my phone

Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm video or voice call

Are both of you on WiFi at the time?

 

It could work over the mobile network UNLESS it is forbidden by one of your mobile network providers, OR if you have the BBM app settings to "Allow BBM Calls over mobile networks" disabled. Open your BBM app > swipe down from the top of the app to the settings > scroll down and enable that feature.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: black berry z10
My Carrier: 2013

Re: bbm video or voice call

Can anyone help me I have the same problem. My friend also has a z10 and when we try video chat it doesn't work. I don't even have a thumbnail of a camera at all at the right like she does. And when I go to video contacts she's not on the list. I cant video call any1...... only can Skype and my settings are on for mobile network. what must I do to have the icons on my phone?
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm video or voice call

Tyger, what us your signal indicator at top right of the main screen,? 4G? Or?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm video or voice call

Tyger, what is your signal indicator at top right of the main screen,? 4G? Or?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: black berry z10
My Carrier: 2013

Re: bbm video or voice call

Says H?
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm video or voice call

Can you try BBM video call to test with any other #Z10 or #Q10 user?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎07-27-2013
My Device: black berry z10
My Carrier: 2013

Re: bbm video or voice call

I have tried my friend says it doesn't work and she's not on my list for bbm video calls but she has a z10 like mine. She says she can video call with other friends but won't work with me. And I don't have a thumbnail for voice call and a camera for video call by there contact name like she has. So I can't even try call her..... and I have other contacts at my contacts list for bbm video and they can't video call but they on my list.......