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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎08-30-2013
My Device: blackberry z10

bbm wont work after update

This morning I updated my os software after my phone restarted BBM won't open- it keeps saying : opening BBM > associating BBM with your BlackBerry id or something and then: temporary server error. I've tried taking out my battery and security wipe, but to no avail. Pleeaase someone help???!!
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm wont work after update

Is there any chance before the upgrade you were running a beta version of BBM with the BBM Channels in it?

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New Contributor
Posts: 7
Registered: ‎08-30-2013
My Device: blackberry z10

Re: bbm wont work after update

I have no idea.. but if I did how am I supposed to fix it?
Contributor
Posts: 11
Registered: ‎04-22-2012
My Device: Blackberry Z10, Q10 and 2 Playbooks
My Carrier: Rogers

Re: bbm wont work after update

I have the exact same problem with my z10 it is super frustrating.
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm wont work after update


vanjasarovic wrote:
I have no idea.. but if I did how am I supposed to fix it?

You might would recall if you were/are a member of the BlackBerry BetaZone community and went there to download the BBMessember beta app with the Channels applicaiton included?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-22-2012
My Device: Blackberry Z10, Q10 and 2 Playbooks
My Carrier: Rogers

Re: bbm wont work after update

No never with my Z10. This is horrible BlackBerry.
New Contributor
Posts: 7
Registered: ‎08-30-2013
My Device: blackberry z10

Re: bbm wont work after update

Same here..
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm wont work after update


jsluvi69 wrote:
No never with my Z10.

You might want to try that.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎08-30-2013
My Device: Z10
My Carrier: Rogers

Re: bbm wont work after update

The error that everyone is getting with BBM (including me) is not just BBM, it is the ability for your device to connect to Blackberry World and validate your account by logging in.  Since the Z10 cannot connect to Blackberry World it is unable to start BBM.

 

Will just have to wait for Blackbery to fix this problem.

 

JJ

New Contributor
Posts: 7
Registered: ‎08-30-2013
My Device: blackberry z10

Re: bbm wont work after update

Smiley Sad this is really frustrating....