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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎07-30-2014
My Device: blacberry z10
My Carrier: 701
Accepted Solution

blacberry z10 problems

I have blackberry z10 this is very good phone but now my device behaves like instructor and it works too solwly . Some kind of voice is produced when i do somthing on my device like if i choose whatsaap then voice says whatsaap opening . My device is working too solwly i press app or word so many times then it opens. Its very bad expriance for me i love my device so please tell me what to do please Smiley Sad my mood is off
Hall of Famer III
Posts: 57,836
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blacberry z10 problems

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-30-2014
My Device: blacberry z10
My Carrier: 701

Re: blacberry z10 problems

Both solutions didn't work Smiley Sad
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10
My Carrier: T-Mo USA

Re: blacberry z10 problems

Do you have "Screen Reader" turned on in Accessibility mode? Go into Settings > Accessibility. Turn OFF screen reader.