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New Contributor
Posts: 3
Registered: ‎03-20-2014
My Device: blackberry Q10
My Carrier: O2
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black berry app world connection problem, blackberry app world must close

Hey guys,
I've been having this problem for about a month now, every time I try to access the app store, I keep on getting the same error (there was a connection error, blackberry app world must close). I tried everything from doing a complete data wipe on my phone, battery pull. I have also updated to the most recent BlackBerry 10 os. I've looked on the Internet and cannot find any solutions. Is this only happening to me or is there a problem with the actuall BlackBerry app world.
Please help.

Kind Regards,
Moojay
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black berry app world connection problem, blackberry app world must close

Have you tried your App World while connected to WiFi, or the reverse, while NOT connected to Wifi.

Sometimes, that will resolve the issue.

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Regular Contributor
Posts: 93
Registered: ‎12-06-2008
My Device: Not Specified

Re: black berry app world connection problem, blackberry app world must close

I had the same problem after I upgraded to the recent OS. It fixed itself one day, and I haven't had the problem since.

New Contributor
Posts: 3
Registered: ‎03-20-2014
My Device: blackberry Q10
My Carrier: O2

Re: black berry app world connection problem, blackberry app world must close

Thanks I tried everything you suggested, when I turned airplane mode on and connected to wifi it finally updated the app store and now it works. Thanks for you help Zed30
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black berry app world connection problem, blackberry app world must close


moojayology wrote:
Thanks I tried everything you suggested, when I turned airplane mode on and connected to wifi it finally updated the app store and now it works. Thanks for you help Zed30

Great, glad you got it working. I don't know what causes that glitch other than something in the mobile network that AppWorld doesn't like, and over WiFi, you're good.

 

 

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New Contributor
Posts: 3
Registered: ‎03-20-2014
My Device: blackberry Q10
My Carrier: O2

Re: black berry app world connection problem, blackberry app world must close

Thanks Jsanders for your rapid reply to my problem
Contributor
Posts: 22
Registered: ‎09-27-2013
My Device: Q10 SQN100-3
My Carrier: O2 Slovakia

Re: black berry app world connection problem, blackberry app world must close

Hello Jsanders,
I have the same problem on my Q10 (10.2.1.3175), I cannot access app Blackberry World throught Wifi (only throught data from my mobile carrier). I would like to upgrade few applications in BBW and it says there is the data connection problem. I dont want to upgrade without doing it on Wifi cause it is charged by my O2 carrier.
So what do you suggest - how can I upgrade the app-s with wifi turned on (I have tried airplane mode with wifi turned on - this didnt work for me :-(
Thanks for your advices!
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black berry app world connection problem, blackberry app world must close

When you are on WiFi only (your connection to O2 is turned off), on the home screen of the Q10 do you see you the BlackBerry dots logo at the top right, near the signal or wifi icon?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 22
Registered: ‎09-27-2013
My Device: Q10 SQN100-3
My Carrier: O2 Slovakia

Re: black berry app world connection problem, blackberry app world must close

I see wifi and also the Blackberry dots logo on the home screen.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: black berry app world connection problem, blackberry app world must close

Can you try a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code