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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎01-09-2014
My Device: Z10
My Carrier: CLARO PERU
Accepted Solution

blackberry Z10 www.bberror.com/bb10-0015

Estimados,

 

Mi blackberry Z10 presenta en la pantalla un error www.bberror.com/bb10-0015, realicé la actualización señalada desde el blackberry link pero después de ello, me aparece una pantalla que señala:

"Se ha producido un error en la actualización del software del dispositivo

Se ha detectado un error no especificado A:0X000000A2"

Lo lleve además al servicio técnico de CLARO PERU y no tienen idea de cuál es el problema con mi equipo y no me quieren reconocer la garantía tampoco.

Quisiera por favor me den soporte urgentemente pues ya me encuentro desde hace 5 días totalmente incomunicada.

Muchas gracias,

 

Arali2709

 

My blackberry Z10 presents in the screen the error www.bberror.com/bb10-0015, I have already made the reload of my Z10 as it's explain in the link: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34045&sliceId=2&cmd=displayKC&d...

After that process in the screen appeared a message saying:

"error has ocurred in the reload of the software

an error not specified A:0X000000A2"

Also, I went to the technical ssuport of CLARO PERU (my mobile company) and they don't have a clue of what happend to my Z10.

Please I need your help asap since I can't communicate with nobody since 5 days ago.

Thank you very much,

Arali2709

New Contributor
Posts: 2
Registered: ‎01-09-2014
My Device: Z10
My Carrier: CLARO PERU

Re: blackberry Z10 www.bberror.com/bb10-0015

Please your arvise
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10 www.bberror.com/bb10-0015

Read this for error 0015

Read troubleshooting tips for Error BB10-0015 from the Knowledge Base

 

0015 - A fatal file system error was encountered.

 

More information can be found here:

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Error-bb10-0015/m-p/2685103#M45693

 

 

 

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New Contributor
Posts: 4
Registered: ‎11-16-2013
My Device: Z10
My Carrier: Airtel

Re: blackberry Z10 www.bberror.com/bb10-0015

thank you very much for the article... My Z10 is back working..

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry Z10 www.bberror.com/bb10-0015

You're welcome.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code