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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎07-15-2011
My Device: torch 9800
My Carrier: Batelco

blackberry link unable to restrore

ive been trying for a long time 3 days non-stop to get my data to restore to my device, i loaded 10.1.0.4543, and the phone will not restore data, i was coming from 10.1.0.2354. i have backups of 10.1.0.2354, and 10.1.0.1720, and both will not load even if i load those OSes back into the phone.

 

all i want is the contact information and the password keeeper data. Blackberry Link has some serious issues if you visit crackberry forums you will know i am not the only one facing the issue.

i tried on windows and most of the time i get "an error with your device or connection" ocasionally "this backup is not compatible" and "no personal workspace on the device"

on mac most of the time it just loads 664kb of the backup and stops i have on occasion also gotten another error which i cannot remmember.

 

anyone can help me with this, nearly asked everyone!