04-20-2013 02:37 PM
my blackberry protect can not find my device even though it is turned on in open air and location is turned on. Gps works as i can drive around and follows me on maps also if i say for protect to send ring my phone it does not stop ringing i have to eather delete on blackberry protect or shut off phone to stop and can not cancel message that i send to phone only way to get rid of message is delete in blackberry protect
04-21-2013 10:20 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 are you currently running? This can be found under Settings>About. Also can you send me a private message with your PIN number so I can investigate further?
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