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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎05-02-2013
My Device: z10
My Carrier: xl

blackberry protect

Hi,

 

Iam trying to test my blackberry protect, while login there is an error message "A device isn’t associated with BlackBerry Protect. To add a device to this account, on a device running BlackBerry 10 OS, swipe from the top of the home screen. Tap Settings > Protect. Turn on BlackBerry Protect." although I have activate on my Z10 Settings > Protect = ON Turn on BlackBerry Protec = ON

I need you guys advise me for this problem

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry protect

Hey pheton,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

This issue can be resolved by contacting your network service provider and ask to be transferred to BlackBerry to create a ticket.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 5
Registered: ‎05-02-2013
My Device: z10
My Carrier: xl

Re: blackberry protect

Hi ViciousFerret,

 

Thank you for your respons, please more specific. FYI my Z10 already registered to the carier.

 

thanks

pheton

Visitor
Posts: 1
Registered: ‎05-24-2013
My Device: Z10
My Carrier: Globe Telecom, Inc.

Re: blackberry protect

I also encountered the same problem. On my Z10, BB Protect is turned ON but when I logged in to BB Protect website,

it says no device is associated with BlackBerry Protect. I don't have any problem with my Data Plan nor my current Network Carrier.

 

Can someone knowledgeadble give us resolution.

Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: blackberry protect

Hey all,

 

Sorry for the delay in replying.  We do require logs to further investigate why this error is appearing in BlackBerry Protect.

 

To gather the logs we do need to create a ticket or case number, please contact your network service provider and ask to be transferred to BlackBerry to get this completed.

 

I appreciate your patience.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!