08-19-2013 05:50 PM
my z10 is stuck on the 'restoring your bbm information' screen, ive tried reseting the whole phone, changing id, taking battery out... nothing has worked. can someone please help me? i need my bbm back
08-19-2013 05:55 PM
If you have take a backup yhen wipe your device and restore factory settings and then restore the backup data and your bbm should be back like you had it before.
08-21-2013 11:47 AM
08-21-2013 10:28 PM
seems to be a common occurence. i have the same problem. purchased yesterday and can't restore. rest is fine except BBM. Looks easy enough but all I get is a a spinning circle 2 of 3 and then server problem. this can't be rocket science.
Need help from BB or RIM