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02-03-2014 05:32 PM
02-24-2014 01:36 PM
Following the steps below worked for me to establish a perfect connection between my Z10 (STL100-3) on ATT using OS 10.2.1.2141 and my 2012 ML350.
Delete the Blackberry profile from the MB Comand center and the MB Bluetooth profile from your Blackberry handset – reset your Comand (keep pressing the Volume button, until it reboots and restart your phone (keep pressing the volume up and down buttons together until the screen goes blank – yes, it makes a free screenshot as well)
Create a new pairing (accept codes in handset and in Comand) and answer the popup question in your handset (that you trust the MB Comand or something like that)
IMPORTANT: After the pairing is made and the handset asks to select the car maker (Mercedes, Smart or Maybach), just select "Ask later"
Check the MB Bluetooth profile by keep pressing it until the options come up on the right side. Select the 4 transverse bars (properties) and make sure that the option of hands-free is there and it is ON.
At this point I was able to make calls, and the phone reconnected even after the engine and the Comand were completely shut down. After each reconnection the "Car selection" screen kept popping up and the second time I tested I made the daring move and selected Mercedes. The connection works flawlessly since then.
Apparently, the initial connection is a generic one (although, the Mercedes emblem appears on the connection) and after we select the maker "Mercedes" some specific settings are activated. This is the point where a glitch occurred since OS 10.2.1.1055, where I first encountered the problem. And this is why most people don't experience the issue, because it is specific to MB and a few other maker settings.
I hope the guys at Blackberry follow this post and this will help with fixing the problem.
03-05-2014 09:32 PM
05-28-2014 08:58 AM
We have addressed this issue in a recent update to BlackBerry 10.To check for updates on your device go to Settings followed by Software Updates.
"Fixed an issue that sometimes caused the Bluetooth wireless connection between BlackBerry 10 OS devices and Mercedes-Benz car kits to be lost after upgrading BlackBerry device software from version 10.2.0 to 10.2.1."
For more detail check out this post > http://bit.ly/1tOO6qA. Thanks!
If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF