06-17-2013 07:27 AM
I got this brand new blackberry z10 as gift from my husband from dubai. I am in india. When i started using its camera was working fine..problem started when i clicked on face icon near camera. my camera got stuck and a black screen appeared. after that no matter what i tried..its not working. I cant visit customer care in india because they saying the product is not launched here. I have box and everything but i wont be travelling to dubai soon..please help me.
i tried removing battery, updating software, restoring factory default, removing battery and other things.
please help me as my little daughter is anxious to video chat wt her dad.