03-11-2013 05:54 AM
03-11-2013 11:26 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Were you able to create a backup in the past? Also try connecting the BlackBerry Z10 to a different USB port.
Are you using a Mac or a PC?
I look forward to your reply.
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03-12-2013 04:05 AM