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BlackBerry® Z10

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New Member
Posts: 3
Registered: ‎04-21-2013
My Device: Z10
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can't change BBM ID (NOT Blackberry ID)

I inadvertently mistyped ONE letter in my BBM ID when I got my new Z10. Now it seems to have no option to change the ID that I typed. I was told by a guy at Verizon the only way he knows to change it is to do a complete wipe of the phone and start over. I already have a ton in my phone and I don't want to start over. Does anyone know of a better way??

Posts: 94,532
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't change BBM ID (NOT Blackberry ID)

Your BBM ID, is the same as your BlackBerryID,. one and the same.

 

Yes, if that was the initial setup BBID when the Z10 was first setup, it's your BlackBerryID, and the only way to change it is to wipe and start again.

 

Did you create a NEW BBID at that time (initial setup)?... instead of using the existing BBID?

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New Member
Posts: 3
Registered: ‎04-21-2013
My Device: Z10

Re: can't change BBM ID (NOT Blackberry ID)

My BBM is different from my Blackberry ID. I can change the Blackberry ID in the phone and have twice thinking it would change the BBM ID but the name displayed on the BBM is still the incorrect one.
Guru II
Posts: 21,622
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: can't change BBM ID (NOT Blackberry ID)

Open BBM using the icon, not from the Hub.

At the very top is your name or BBM name.

Touch that and edit your name.

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New Member
Posts: 3
Registered: ‎04-21-2013
My Device: Z10

Re: can't change BBM ID (NOT Blackberry ID)

It worked! Thank you!!!!!

Posts: 94,532
Likes: 24,405
Solutions: 6,350
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't change BBM ID (NOT Blackberry ID)

Yea, that makes much more sense, glad you got it fixed, after explaining more fully what you needed.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code