11-17-2013 08:10 AM
11-18-2013 06:39 AM
11-18-2013 07:41 AM
Yes, I tried search several times. The music app is nowhere to be found on my Z10. It has disappeared ever since the last OS update. Any other suggestions?
If you have not done so yet I would try a battery pull while the phone is on, otherwise you might have to re-install the update all over
11-18-2013 08:54 PM
after I did the Update, my music player was still there but all my music would not play on it. I decided not to spend my precious time trying to figure it out and I bought an app thru Blackberry World called Nuetron Player. It was only $4.99 and it is sick! Love the sound. It has so much more range when plugged into speakers or my car, or if I have headphones on. I'm not worried about the old music player. I can't delete it, but I put it way on my last page of apps I never use.
11-18-2013 09:03 PM
11-19-2013 10:48 AM
Good luck with the Nuetron Player, not being able to find the Native Player might suggest other problems.
If you continue to have issues consider Restore.
You can restore your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.
To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.