09-21-2013 07:58 PM
09-22-2013 03:49 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-24-2013 03:37 PM
09-24-2013 04:00 PM
Well, another issue could perhaps be the specific Z10 model you have...there are 4, and each are compatible with different carrier networks. Refer:
If, for example, you have an STL100-1, and your carrier data network is not compatible, then that could explain why your device won't work properly on their network.
You also could I suppose have a hardware problem...but to determine that, it needs to be able to be tested on a network that it is 100% compatible with. And, with hardware problems, only in-hand diagnosis is really of any value -- internet-distance diagnosis and OS/software level "fixes" aren't very useful for hardware issues.
09-24-2013 06:47 PM
09-24-2013 07:33 PM
Well it worked great before I left the states. I checked and it's a stl 100-4.
That means that it's compatible with whatever network in the states you used it on...but that says nothing about if it's compatible with the network you are now trying to use it on. You need to take those specifications to the carrier and see if your device is indeed at all compatible with their network. If it's not, then the diagnostic process is complete.
The only other idea I have is that all of the sim cards I have bought are cut from bigger ones. Tho I'm constantly assured that isn't a problem.
I never recommend using cut SIM cards. I know folks who have no issues, and others who can never get it right. I recommend obtaining a properly sized card, made to the required spec at it's time of manufacture, without any alterations afterwards.
Just the fact I haven't even seen a hint of a data connection stumps me.
It could be as simple as the device model not being compatible with the network, or the SIM being cut inadequately to function in the device. At this internet-distance, it's impossible to know for sure.
Time to look for a blackberry wiz down here. (probably doesn't exist)