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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-21-2013
My Device: Z10
My Carrier: 5492994560905

cannot import contacts through link

I have been trying to import contacts from a Bold9780 to my z10 but when I connect the z10 to the link it says that can't connect to proxy.
Could you pese help me?
Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: cannot import contacts through link

You must use BB link to do a device switch from you old bb to z10. With the z10, make sure it is not on USB mass Storage mode or BB link wont recognize it.  (settings, Storage and acces, USB mass storage to off.) If your contacts are on desktop outlook, the latest version of BB link allows you to transfer your contacts and calendar.

Posts: 95,514
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot import contacts through link

Try the tips in this KB article:  BlackBerry Link will not detect BlackBerry 10 smartphone when connected using USB

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