03-21-2013 08:48 AM
You must use BB link to do a device switch from you old bb to z10. With the z10, make sure it is not on USB mass Storage mode or BB link wont recognize it. (settings, Storage and acces, USB mass storage to off.) If your contacts are on desktop outlook, the latest version of BB link allows you to transfer your contacts and calendar.
03-21-2013 08:49 AM
Try the tips in this KB article: BlackBerry Link will not detect BlackBerry 10 smartphone when connected using USB
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code