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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎05-03-2013
My Device: Z10
My Carrier: AT&T
Accepted Solution

cannot upgrade os version in Z10

Dear Friends,
 
For faults with the screen on my Z10, I should return the unit that I have in temporary use (Z10 too), Because my provider gave me a new one by warranty.
 
The problem is that in trying to make the complete transfer of data through the blackberry link, from a Z10 to another Z10, the process is not completed because it says that the new OS version is lower than the current device os version

 

Versions are:
Current Z10 10.0.10.738
New Z10 10.0.10.99
 
The procedure indicates from RIM to update the OS version with blackberry  link, does not work on my windows 7 machine or a Mac pro.

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: cannot upgrade os version in Z10

Hey tjgonzalez,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to try updating Wirelessly, from the BlackBerry Z10 Smartphone go to Settings> Software Updates> Check for updates.

 

Let me know if this helps.

Thanks.

 

 

-HB

 

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Regular Contributor
Posts: 79
Registered: ‎12-13-2010
My Device: Torch 9800 / PlayBook
My Carrier: Orange UK

Re: cannot upgrade os version in Z10

Else, try going to www.blackberry.com/update and use the Web updater by plugging in your device and pressing "Check for updates"

A.
New Contributor
Posts: 3
Registered: ‎05-03-2013
My Device: Z10
My Carrier: AT&T

Re: cannot upgrade os version in Z10

The link www.blackberry.com\update reponds:

 

There are no softwares updates avaybles!

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot upgrade os version in Z10

tjgonzalez, where did you read that 10.0.10.99 was available for ATT devices?

I have not noticed that, but it could be true.

 

You can also try the process outlined in this link:

 

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New Contributor
Posts: 3
Registered: ‎05-03-2013
My Device: Z10
My Carrier: AT&T

Re: cannot upgrade os version in Z10

Dont works my friend.

the option responds: are using the latest os version.

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cannot upgrade os version in Z10

[ Edited ]

tjgonzalez, scroll up and answer my question.

 

Also, is this Z10 an ATT branded device, or did you buy it elsewhere and put an ATT SIM card in it?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code