05-27-2013 10:06 AM
cant restore my backup after update on my z10
i wanted to install whatsapp and i was required to update my phone so i created a backup of my blackberry
and did the update..ufter updating the blackberry z10 i tried to restore my backup and this is the error i have.
BlackBerry ID on your device does not match
05-28-2013 12:06 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you signed into BlackBerry Link with the same BlackBerry ID you created on your BlackBerry Z10? Did you change your BlackBerry ID recently?
I look forward to your reply.
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05-28-2013 03:39 AM
12-18-2013 05:46 AM
I have a similar problem.
Model – STL100-2
Software – 10.2.424
OS – 10.2.0.1791
I found my phone was running down after about two hours, getting very hot, with CPU running between 60 & 120%. I traced this to a rogue LINKEDIN update, but have to do a complete OS reinstall. Just using a security sweep didn’t work.
However I did a backup, no problem. Reinstalled the OS, no problem, tried to restore, problem. I keep getting the message unable to restore because of a communication problem. There cannot be a communication problem because all other operation worked perfectly.
I can see that this is a common problem and threads just seem to go dead. As such I can only assume that there no answer.
If someone has any ideas please let me know, I really do need the data on this backup.