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BlackBerry® Z10

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Contributor
Posts: 18
Registered: ‎02-20-2013
My Device: z10
My Carrier: sasktel
Accepted Solution

cant unsubscribe to BBM music now that i have a z10

BBM music isn't supported on OS10 devices. Fine, but I am paying a $5/month subscription fee and I can't seem to unsubscribe. The monthly email I get contains a link to cancel but when I click it it opens BlackBerry World and I'm informed that I have no subscriptions. When I Google the issue I'm told to open my BBM music account to unsubscribe but I can't because I now have a z10 and not my old Torch. Any ideas? Thanks.
BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: cant unsubscribe to BBM music now that i have a z10

Which device are you showing in BlackBerry World?  You shoud be able to cancel the subscription by clicking the link in the email.  At the top you will see displaying info for and the device. Click on change and switch it back to your Torch. 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: cant unsubscribe to BBM music now that i have a z10

Hi blairwooff,

 

Please click on the Contact Us button on this page http://ca.blackberry.com/support/apps-and-software/bbm-music.html to open a ticket with BlackBerry Technical Support regarding your issue.

 

Thanks!

-CptS

 

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Contributor
Posts: 18
Registered: ‎02-20-2013
My Device: z10
My Carrier: sasktel

Re: cant unsubscribe to BBM music now that i have a z10

Thanks for the replies. To -BD- : after clicking the link in the email, I see no place which displays a device or an option to switch devices. BlackBerry World opens and says I have no subscriptions.
To Cpt_Sweatpants : the link you gave results in a 404 error page not found.
BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: cant unsubscribe to BBM music now that i have a z10

You went to appworld.blackberry.com?  In the top middle of the screen it says displaying info for and likely lists your z10.  You can click on change and select your older device.  Then click on My World and you should be able to select subscriptions. 

 

Alternatively I also clicked on the link that Cpt_Sweatpants gave and it loaded correctly for me.  There was a contact us button that took me to a page where support can be requested for the app.

Contributor
Posts: 18
Registered: ‎02-20-2013
My Device: z10
My Carrier: sasktel

Re: cant unsubscribe to BBM music now that i have a z10

Thanks for the quick replies BD. Interestingly to me I am unable to open appworld.blackberry.com when I try to do so in my browser, blackberry world 'takes over' and I get a message that reads: "Do you want to open the link 'appworld://' with BlackBerry World. If you did not initiate this request you should click cancel"
Whether I click cancel or ok, I cannot open appworld.blackberry.com
Contributor
Posts: 18
Registered: ‎02-20-2013
My Device: z10
My Carrier: sasktel

Re: cant unsubscribe to BBM music now that i have a z10

Also, I can't get that darned link to open. I'm really not an **bleep**... :-)
I'll try typing it into my browser directly and see what happens.
BlackBerry Employee
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: cant unsubscribe to BBM music now that i have a z10

It sounds like you are opening the links from your BlackBerry directly.  Try from a PC and the appworld link will open rather then redirect you to the app.

Trusted Contributor
Posts: 117
Registered: ‎02-05-2009
My Device: BlackBerry Z10

Re: cant unsubscribe to BBM music now that i have a z10

You can do this from within BlackBerry World on your Z10.

 

Open BBW, go to My World, and then My Apps, and if you have a subscription you should see a dropdown menu. Click on subscriptions, and then you can unsubscribe/cancel from there.

 

Here's an article on BlackBerryOS that gives a walkthrough with images.

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: cant unsubscribe to BBM music now that i have a z10

And the KB from the Blackberry BB10 Knowledge base is here. Smiley Happy

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy