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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: Z10
My Carrier: verizon

character insertion into email

When I send and email or forward an email using my new Z10 the = sign appera randomly inserted into various words.  The location is within the message is not in any particular order.  Any help would be appreciated.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: character insertion into email

Hi Win56,

 

What type of email account do you have configured on your BlackBerry Z10? If you have multiple email accounts, does it occur with all of them? If you send a brand new message, do you get the same behavior?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: Z10
My Carrier: verizon

Re: character insertion into email

I have a pop account and it does not do it all the time

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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: character insertion into email

Do you have your POP account setup with an email program, such as Microsoft Outlook, on your computer? If so, does the same behavior occur there?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!