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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎04-19-2013
My Device: Z10
My Carrier: AIRTEL
Accepted Solution

contacts not recognized in text messaging

i have noticed that when I receive text messages on my Z10, my saved contacts are not recognized. the sender comes as a number with the country prefix.However when i tried saving my contacts   numbers with the country code,  when I recievce calls, they come it as numbers and not name s of the people/person.Smiley Frustrated

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts not recognized in text messaging

In your Phone app > Settings > Smart Dialing, make sure those settings are correct for your area.

 

Also, for any LOCAL to you contacts, remove the country code.

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New Contributor
Posts: 4
Registered: ‎04-19-2013
My Device: Z10
My Carrier: AIRTEL

Re: contacts not recognized in text messaging

i have a way around this issue.

 

I have simply saved my contact numbers 2ce. since i have the opiton of saving more than one number, i save the number with and witoout the country prefix. so now i can see contact when I receive text message and calls.

 

thi swill have to do until the issue is reolved by blackberry. issue is KB33685

TCT
Contributor
Posts: 26
Registered: ‎02-09-2014
My Device: Passport
My Carrier: Virgin / Roam

Re: contacts not recognized in text messaging

I had the same problem but after following your advice, I found the problem!  I was in the UK for a few months and my BB Passport was still set on UK phone settings (I don't remember changing them....But I must have....)  Thanks Again!

 

Colin