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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎11-16-2013
My Device: z10
My Carrier: wind

contacts problem

Hello it s been a while since I have last been able to add a contact to my contact list! I tried everything and am sure it s not a memory problem. What can the problem possibly be?
Thanks
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts problem

Open your contacts app...

Swipe down from the top bezel > Settings.

Scroll down and ON EACH of the Accounts, turn them off. All off.

Tap the < back button.

What's left, any contacts? Drag down on the screen... how many contacts show?

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New Contributor
Posts: 7
Registered: ‎11-16-2013
My Device: z10
My Carrier: wind

Re: contacts problem

Ok I did I still see the contacts I was able to add(191) but still cannot add any!
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts problem


lella wrote:
Ok I did I still see the contacts I was able to add(191) but still cannot add any!

I don't understand that.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-16-2013
My Device: z10
My Carrier: wind

Re: contacts problem

Ok so I did as you said but the result is still the same: I am not able to add any new phone numbers to my contacts!
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: contacts problem

check your Local contacts screen as I suggested above... how many now?

 

When you go to add a contact, what happens?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Veteran I
Posts: 1,847
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: contacts problem


lella wrote:
Ok I did I still see the contacts I was able to add(191) but still cannot add any!

You were able to add contacts but cannot see the new contacts ?

 

Reboot the phone.

New Contributor
Posts: 7
Registered: ‎11-16-2013
My Device: z10
My Carrier: wind

Re: contacts problem

Yes. I normally add a contact and save it but then it does not appear in my adressbook
Forums Veteran I
Posts: 1,847
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: contacts problem


lella wrote:
Yes. I normally add a contact and save it but then it does not appear in my adressbook

Reboot the phone, contacts should then appear.

Hold down power button on top till phone turns off or hold both volume buttons simultaneously,

New Contributor
Posts: 7
Registered: ‎11-16-2013
My Device: z10
My Carrier: wind

Re: contacts problem

Done. Still nothing T____T