06-05-2013 11:37 AM
ok I see we are getting somewhere. My question is simple, I have the data plan with BB and its include BB international, in both cases unlimited data plan for BB services ( email, BBM ). Now on the Z 10 when I use just the features that I use on the torch , additional data charges appears. In other words the BB data is not recognize as BB data but as extra data when used on the Z10. At the beginning they told me because some of the applications were opened and so I closed all except email included in my data plan. It seems that on the Z10 the data is not differentiated between what belongs to the BB data and the other data ( facebook, gps, browser internet..). Now when I asked again to the operator they told me that this is the main problem they have with customers like me that use the Z10 as a BB unit and get continuous new charges for a service we pay already but that the programming of the phone does not differentiate. Now maybe according to the distinction in the compression of the data there are no way to differentiate both data activities. So my question is there a way on the Z10 to set it up that finally the BB stay BB function and data and are understood as BB data. On my side since I use my torch back I send and receive email, without the extra data charges. This let me think that actually the problem is within the settings of the Z10 and or in its software or firmware. So I switch my sim card from one phone to the other depending if I am home or traveling, which is not the most convenient way to go. So Maybe someone has an idea for the solution or has the solution.
06-05-2013 11:50 AM
That's not a simple question if you have to write 300+ words to ask it
On the Z10, there is NO difference between "BlackBerry Data" and "other data". On the Z10, it is simply "data".
Phone calls and SMS is not data. Everything else is data.
You are confusing how your former BlackBerry functioned with BIS data , and how the Z10 now operates with generic data. Two different devices, two different data plans, two different operations.
So my question is there a way on the Z10 to set it up that finally the BB stay BB function and data and are understood as BB data.
I don't understand that question. Perhaps there is a small language or translation issue here, and for that I apologize, and I am trying to understand what you are asking.
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