04-06-2013 08:57 PM
Hallo. Help me!! Sorry for my english.
I bought yesterday z10 e today I test functions of BB Protect.
I tried ringing and remote message. But after receiving the message remotely test the phone is locked ask me the device password.
I've never done choose this password.therefore i don't know. there is neither a default stored in the phone just bought?
I tried in vane with BB ID password, with PIN of Z10 models, with PIN of SIM. But I'm only consuming 5 of my 10 chances.
Can someone help me before permanently block my phone? And in the case happen as unlocking?
Solved! Go to Solution.
04-06-2013 09:05 PM
The instructions say:
Screen lock and password
To prevent unauthorized use of your device, you must set a password.
The display settings allow you to protect and lock the device after a specified period of inactivity. You can also write a custom message that appears on the lock screen.
If you forget your password, you can retrieve it.
That's ok. But if you have never placed an initial password, what do you do?
04-06-2013 09:20 PM
04-06-2013 09:27 PM
04-06-2013 09:39 PM
when I bought the phone of course there was no lock, nor I have I created any. Using BB protect the system has locked the phone asking me a pw but never entered. Maybe I've set up a system pw unknown.
If my phone must be wipe no problem as being new there were no data in it. It 'a task that I can do or should I take care?
04-06-2013 09:42 PM
04-06-2013 09:49 PM
Wow. Only data reset? no block final and complicated? So just go blank? No assistance for recovery?
I'm very happy for this. So I'll go finish the 10 possibilities, so to start from.
Thank you so much for your help.