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BlackBerry® Z10

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: device password

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New Contributor
Posts: 3
Registered: ‎04-27-2013
My Device: z10
My Carrier: Tesco uk

Re: device password


I hope that you can help me. I have been using a blackberry curve and I got a new z 10 phone yesterday and did not have the correct sim card. I bought one and called the service provider who reset the new sim card. They said that it would take 24 hours to activate. This morning I switched on the phone and it asked for a password. I tried several times and eventually got to attempt 10 - which was wrong and my phone was wiped!!!

I called the service provider who said I should get another sim card. Ive done this and have inserted the card. The only thing I am getting on screen now is a black screen and in white a phone showing it being connected to a computer.

 My blackberry backup on line does not work either!!


What should I do?