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New Contributor
Posts: 2
Registered: ‎05-06-2013
My Device: z10
My Carrier: AT&T

.docx email attachments converting to winmail.dat

Anyone know how to fix the problem of .docx email attachments converting to winmail.dat on the Z10?  I'm sending these as .docx, they display as .docx on Hub, but when I try to open them, they say winmail.dat and can't open.

Thanks for any assistance!

Contributor
Posts: 38
Registered: ‎03-06-2012
My Device: Playbook 32gb
My Carrier: Rogers

Re: .docx email attachments converting to winmail.dat

We have had this issue at work and tends to be an Outlook problem.  Is that your email client?

 

Try sending the message with the attachment as plain text or RTF - see if that helps.

New Contributor
Posts: 2
Registered: ‎05-06-2013
My Device: z10
My Carrier: AT&T

Re: .docx email attachments converting to winmail.dat

Yes, I am using Outlook.  I tried sending it as an RTF, but still had the same problem.  But, given your information that Outlook is the culprit, I sent directly from my email provider and it went through fine.  Not the most direct solution, but it gets the job done.  Thanks so much for the info!

 

New Member
Posts: 1
Registered: ‎05-08-2013
My Device: bold
My Carrier: telekom

Re: .docx email attachments converting to winmail.dat

Hi,

 

Sending  on RTF is the wrong option.  You should actually send as HTML or TEXT. For mlre information on winmail.dat files check: What is winmail.dat

 

Cheers, 

 

Bruno

 

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: .docx email attachments converting to winmail.dat

sometimes it can be a server issue, i had it with Exchange 2003 was sending all messages out in tnef

 

i posted a solution here

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Winmail-dat-Email-attachment/td-p/2184781

 




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New Member
Posts: 1
Registered: ‎07-11-2013
My Device: Z10
My Carrier: SaskTel

Re: .docx email attachments converting to winmail.dat

I switched my outlook to send in Text, instead of HTML and the problem is solved for all attachments.