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BlackBerry® Z10

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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

email problems

hi, since i have done the update of bb10 os to 10.0.10.648  i am having problems receiving e-mails as emails incoming stops and i have reboot z10 order to get the things working agian?  this is happening 2-3times a day.  I am not using Enterprise and just individual email setup before the update all was ok no such problem at all on e-mail matters.

 

pls can someone help.

 

Forums Advisor III
Posts: 1,391
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: email problems

When the install went in, its possible it was disturbed and there are some OS files that are not installed properly.

 

Re-install the OS, and most likely the phone should be okay. You can re-instal using the Link software.

Jerry G.
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Contributor
Posts: 31
Registered: ‎07-05-2012
My Device: P9981 Porsche Design
My Carrier: CSL 1010

Re: email problems

Hi Jerry

 

thanks and i will try to re-install.  HOw i could to re-install but if i cannot how i can get the update to re-install?