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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎04-25-2013
My Device: Z10
My Carrier: telus

email profiles

Why do I consistently have to redo all my email info, mainly my login password. Daily my mail becomes inactive and I have to login again. Quite often I get a login error as well and it will take several times throughout the day till my mail is active? I am with Telus and have had this discussion with them as well and I am yet to get an answer aside from BB is working on it. I used to be on imap and then the last time there was an update imap stopped working all together and now I am on a pop server. Any help in this area

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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email profiles

Hi and Welcome to the Community!

 

I've had that happen a few times, though much less with updated OS levels. Have you updated your OS? What level are you on? Refer:

Good luck!

 

 


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