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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎05-08-2009
My Device: Not Specified

email received as html code

My work/enterprise emails are received garbled as HTML codes by some recipients (Gmail, hotmail). I have no problem sending to people with company or yahoo addresses, both of which I have set up an account on Z10.
What could be the problem? Any settings I need to change?
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: email received as html code

Hi Yelenam1,

 

Sorry to hear you're having an issue with your email.

 

Since you are using BlackBerry Enterprise Server it's recommended you contact your BES Admin as there could be security protocols in place for sending emails outside your company domain.

 

Thanks!

 

-HMthePirate

 

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Contributor
Posts: 12
Registered: ‎05-08-2009
My Device: Not Specified

Re: email received as html code

Thanks for your response. I will check with our IT and see what can be done.
Best