08-15-2013 01:20 PM
My email vanished from my phone yesterday. It shows my outlook address but nothing shows up on hub and all past e-mails are gone. Tried connceting to computor and blackberry device manager thinks it's a new phone despite having set everything up on it? How do I restore my ability to get email. Whiy is there no one to speak to @ blackberry.
08-15-2013 01:43 PM
My email vanished from my phone yesterday. It shows my outlook address but nothing shows up on hub and all past e-mails are gone. Tried connceting to computor and blackberry device manager thinks it's a new phone despite having set everything up on it? How do I restore my ability to get email.
Reboot your BB to see if that clears it up. Also try to remove and re-integrate the email account on your BB.
Whiy is there no one to speak to @ blackberry.
Obtaining formal support for BlackBerry devices can often be quite confusing and challenging. At those times, our goal here is to provide you with as clear an understanding as possible as to the root cause of your issue...which, once determined, will define the proper path for you to take to seek the formal support you require.
The first thing to understand is that front line formal support NEVER starts with BlackBerry...nor with these forums (this site is user-to-user). However, the proper path for you to obtain formal support can be impacted by several circumstances:
Now here is where it can get complicated (I know...as if that's not already complicated enough!!!).
Truly determining the root cause of the issue (device or service) can be challenging sometimes, and there can be a tendency of each entity to blame the other, without really digging deeply -- sadly, this can leave you in a bit of a pickle. So, our goal here is to always try to help you figure out (as best possible) the true root cause of your issue -- from which, if formal support is indeed required, your path is then determined.
Here are some examples that may help you understand better how it all works.
If you did not purchase your device from your carrier and the issue is determined to be device-related:
On the other hand, if the carrier also sold you the device yet has directed you elsewhere for device-related support:
There is something called Incident Support from BlackBerry available to end users, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase/subscription to services. If you wish to investigate that, you can review it here:
There also might be some good reading here:
08-18-2013 03:05 PM