Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Z10
My Carrier: Telus

emails are greatly delayed

We use active sync for our mail and a user this morning could not send or receive emails while on Telus network.

As soon as they where in Wifi range the emails Sync'd. Anybody else have this issue? 

Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: emails are greatly delayed

While on the mobile network the phone will poll for emails usually every 1 to 2 minutes. This is what I observed about my phone. The carrier I use is BELL. 




Jerry G.