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BlackBerry® Z10

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Posts: 1
Registered: ‎11-06-2013
My Device: Z10
My Carrier: T Mob

error A;0x0000008E prevents reload

trying to update OS to latest and got this error.  Tried to reload OS and continue to get same error.  Have tried direct reload through BB/upgrade same result.  Tried with win 7 and XP.  Same error . battery in, out, etc, same result.  Whole message is:

Software update encountered and errror

An error has occurred while updating your device's software

Unspecified error encountered [A:0x0000008E]

 

is this a hardware problem?

 

phone recently replaced one lost and possible confusion in BB Link over old and new PIN?