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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-23-2013
My Device: blackberry Z10
My Carrier: fido

headphones right side not working BB Z10

just got a Z 10 like a week ago but today when I tried my headphone as usually do sound only came from one side left. when I got it , was working absolutely fine but now its not. I have tried  couple headphones but its STILL THE SAME ISSUE. I NEED HELP THANKS

Regular Contributor
Posts: 62
Registered: ‎09-25-2011
My Device: 9800
My Carrier: O2

Re: headphones right side not working BB Z10

I hope this is not insulting, but are you sure it is fully seated?


I used mine the first time yesterday and it was amazingly rough to insert.


Even after I had re-pushed it once I still had to force it that last 16th of an inch a second time.





Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: headphones right side not working BB Z10

Hey fernand10,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What version of BlackBerry 10 software are you using?  Go to Settings>About.  Also since you stated it is happening to a couple of headphones, I would suggest contacting your network service provider for an exchange as it could be a hardware related issue.


Let me know if you have any more questions.





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